Came here for the first time. Seats downstairs are in direct path of the door so constantly cold and in a draft. With hubby and after the lunchtime rush. There was a waitress making drinks for a table and a chap milling around. The waitress went to take our order then asked the chap to take it but he obviously couldnt work the till and it was all a bit muddled. Her attitude left a lot to be desired. There was another waitress who came in while we were sat waiting for our food and she was fine, polite and friendly but the other staff need to review their customer service - they have put me off returning. I dont need to hear that the waitress is going to the toilet when I am eating!! We also didnt get the option of which bread for our sandwhich and it was a long, long wait but............
Having said that, the club sandwhich was the best I have eaten in Scarborough in 13yrs of living here so well done just a shame about the customer service.
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