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“Really lovely food let down by customer service”

Solange Artisan Bakery
Ranked #2 of 5 Bakeries in Scarborough
Price range: €3 - €18
Restaurant details
Reviewed 10 October 2019

Came here for the first time. Seats downstairs are in direct path of the door so constantly cold and in a draft. With hubby and after the lunchtime rush. There was a waitress making drinks for a table and a chap milling around. The waitress went to take our order then asked the chap to take it but he obviously couldnt work the till and it was all a bit muddled. Her attitude left a lot to be desired. There was another waitress who came in while we were sat waiting for our food and she was fine, polite and friendly but the other staff need to review their customer service - they have put me off returning. I dont need to hear that the waitress is going to the toilet when I am eating!! We also didnt get the option of which bread for our sandwhich and it was a long, long wait but............

Having said that, the club sandwhich was the best I have eaten in Scarborough in 13yrs of living here so well done just a shame about the customer service.

Date of visit: October 2019
    • Value
    • Service
    • Food
Thank Jackie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (37)
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11 - 15 of 37 reviews

Reviewed 30 August 2019 via mobile

A much-frequented spot for me and my family. Cafe service is always good, and their bakery products taste phenomenal!

Date of visit: August 2019
Thank TravellingAnnaPW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2019

Interesting market hall and good pastries to be had in cafe and takeaway. Lovely short pastry in the tarts

Date of visit: August 2019
Thank Claire W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2019 via mobile

Website details Market opening times as Mom to Sat 8.00 am to 5.00 pm.
Drove over early from South Scarborough hoping for easy parking whilst I popped in for some fresh bread for breakfast.
Arrived at 08.10; no lights on, when asked the guy at the stall if the bread was ready he told me the bread was but he wasn’t, would be about another half an hour.
Why advertise opening times if they are not correct, or at least clarify the bakery stall opening times if they differ from the market hall.
Very disappointed.
Won’t bother again.

Date of visit: August 2019
1  Thank 793harryb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2019

Meal was awful. Popped in for a BLT and a toasted BLT with chips, after waiting 30 minutes it arrived. Bacon tasted like it had been well pre-cooked and not even slightly warmed. Salad was going off as the lettuce was sour and the radish was dry.
Chips were forgotten and after complaining they arrived 15 minutes after the rest of the food but by then I had to ask for them to be taken out as the rest of the meal was already finished. They tasted awfully greasy, a reminder of what cold greasy donuts.
Another customer also complained he’d waited an hour just for a ham salad to which the waitress argued back at him with a number of excuses.
Would not recommend at all.

Date of visit: August 2019
Thank Chlo D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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