From the outside the hotel doesn't look much and it doesn't get any better on the inside. We were greeted with an empty reception in what seemed to be a nice quaint hallway with period features. A member of staff came along (after ringing the bell 2/3 times) we were checked in to a room on the first floor, we were told that the stairs were on the left and there was no elevator. Unfortunately we had to manage our heavy suitcases up the stairs ourselves as the member of staff had vanished after checking us in. Once in the room we found that the air con was controlled from the downstairs reception and set to a temperature 19 degrees which we were unable to change. Also we were told that the wifi was broken and would not be on for the duration of our stay. When looking at connecting to wifi, the Il Duca hotel appeared. The lack of customer service from the staff was appalling, everything seemed like an effort or that we were asking for things way beyond their capabilities. When in fact they were simple requests. The staff did not wear any kind of uniform or identification so we did not know who we were talking to. The hotel itself is a little run down but has potential to be something great in the right hands. It's within walking distance to the city centre and all...More
- Visit hotel website
- 011 39 55 296 6911
- Email hotel
- Free Wifi
- Restaurant
- Room service
- Bar/Lounge