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Reviewed 4 July 2018

Externally the hotel appears scruffy and cluttered - and your heart sinks because you think you have made a mistake to book.

But inside was the opposite experience - it is clean, well-organised and welcoming.

Our room was big enough and the bathroom was especially spacious. There was good storage space and excellent equipment.
The room is a little bit out of date - but it was very clean. The twin beds were very comfortable. There was no traffic noise despite being near a busy road.

Breakfast was the usual range of foods - but the choices were wide and the food was fresh.
We also used the hotel restaurant twice - and it was superb, We have done a separate review for this.

All the staff were friendly and helpful.

There is plenty of parking space. The walk into the centre of town is about 20 minutes, but if you prefer, the bus stops immediately outside the hotel. It runs every 15 minutes and costs 2 euros to go right into any part of the city centre.

So, the unattractive exterior hides a lovely hotel that has everything you need for a delightful trip in to Vicenza. We'll go again.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank davidandloretta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2018

As I approached the hotel, I was initially nervous. The outside and surrounding area aren't incredibly beautiful or welcoming. However, the inside is nice and clean and the staff is friendly. The rooms are clean and warm, and the bathrooms are very nice. It's a bit of a walk away from the center, but there is a bus stop right in front of the hotel. If you decide to go into the city this way, the staff is helpful with directions concerning how the bus/tickets function. The wifi didn't work well with my phone and laptop, but worked just fine with my partner's phone.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Juliana B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2018 via mobile

We stayed for only one night. The hotel in 15 min walking distance from the city center. The super market on the groud has fresh pizza that is realy good for 5 eur and up that you can take to yoir room. I recomend you try it.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank vojinp945
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 December 2017

Comfortable beds and very clean, spacious room. I believe we were in a part of the hotel that has been newly refurbished as the room decor seemed incomplete - no bedside lights for example. We were on first floor giving onto terrace, Jacuzzi etc and passing trains could clearly be heard as the train line is pretty close to the hotel. In summer it could be a noisy room if other guests are on terrace. Incongruous decor in reception area including 2 caged albino Japanese squirrels! Great breakfast with wide selection of savory and sweet. Excellent cakes! Overall clean and tidy and friendly reception staff. The train station is a good 20 minute walk away and the city centre about 15 mins though there is a bus stop outside the door with regular service. Right behind the stadium though if you're a football fan.

Major drawback is there are no restaurants nearby and the hotel restaurant is to be avoided and the set guest menu not even to be considered. Service atrocious with staff running around with plates of poor quality food like headless chickens (or Basil Fawlty). Asked 5 times before wine arrived at table barely in time for main. Warning on menu about wait times as the food had to come from downstairs.... Interesting juggling as waiter attempted to serve mains without taking away plates we’d used for starters. 10% service charge very cheeky considering we has to wait for an age, repeatedly ask for service and remove our own plates!

Room tip: Avoid floors at back of hotel looking onto terrace ( and railway line)
Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Martina m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
laconchigliadoro, Responsabile reception at Palace Hotel Vicenza, responded to this reviewResponded 8 December 2017

Dear martinamcloughlin,
Thank you for your feedback. We wait to see you soon.
Best regards
Daniele Brigo
assistant manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

Is modern and clean with good breakfast but... Stinky fish smell at entrance, corridors and even in a room in second floor?? The bathroom doesn't have window and no ventilation. The staff could be more friendly and polite.

Room tip: ask for non allergic room with ceramic tiles floor
Date of stay: October 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank martinmartelli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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