Dear Hyatt Management, I hope this email finds you well, though I must express that my recent experience at your Grand Hyatt property in Santacruz East, Mumbai, has left me deeply dissatisfied. Firstly, I would like to acknowledge the beautiful location and aesthetics of the property. However, I encountered a series of issues during my stay that have compelled me to bring them to your attention. 1. Check-in Experience: Upon arriving at the property on December 7th, 2023, at 15:30 Hrs., I had to wait for 30 minutes in the waiting area to secure a smoking room. 2. Security Concerns: The security team at the property mishandled my costly BOSE speaker without a pleasant discussion. Furthermore, I experienced repeated issues with my room key, and the lock of my room (4102) malfunctioned on multiple occasions. On December 9th, my room remained unlocked the entire day, raising serious concerns about the security and privacy of my belongings. 3. Accommodation Issues: The room faced continuous problems, and despite multiple requests to the engineers, the issues persisted, causing significant inconvenience. The lack of alternative arrangements or offers of rest during these incidents added to the frustration. 4. F&B Concerns: I found the prices for items, such as the Grilled Chicken at INR 3576, to be exorbitant. Additionally, the breakfast area experienced a shortage of tables, leading to long waiting times. The service staff, while busy, seemed uncooperative and lacked courtesy. The use of whiskey glasses for serving tea and the explanation provided for not having tea cups was unsatisfactory. 5. Housekeeping Issues: My room (4102) had several hygiene issues, including the presence of flies, mosquitoes, and insects. Dust was also noticeable in corners and on mirrors. 6. Front Office Management: The front office staff, excluding Priti and the Ball Room's manager Kaushal, failed to meet expectations. There was a significant communication gap between the sales team and the front office manager regarding our package. I have documented these issues with accompanying pictures, and I feel compelled to share my feedback on various platforms, including TripAdvisor. This experience has been disheartening, and it is unfortunate that a renowned brand like Hyatt is associated with such subpar service. I hope you take immediate steps to address these concerns and prevent similar experiences for future guests.…