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I had to cancel my booking because communication with this hotel was TERRIBLE!! They do not respond on your messages, responses I got were only on chosen questions, not on all questions I asked and I got answers 3,4 days after messaging them. They had payment policy up to 3 days befor arrival, I asked to charge my card once because I wanted to use money from 1 bank account, it occured impossible, and when I changed card details to another account I specificly asked not to charge anymore, and I will pay by their regulations 3 days before arrival, but they tried to charge and withraw money every day since!
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Date of stay: December 2023
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Remek Miśkowiec, General Manager at Rembrandt Aparthotel
Responded 19 Jan 2024
Dear Guest w answered many emails from you but every time when you wanted to charge your credit card transaction was declined. Unfortunately hotel can not follow with your orders and wait up to arrival for a payment. According to booking.com rules hotel is charging guest credit card within 7 days before arrival. We are deeply sorry for inconvieniences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely apartment. Functional and spotlessly clean. Staff very helpful. We were away with two teens and I felt safe leaving them in apartment. However, there isn’t an elevator. If you struggle with stairs, I’d check beforehand.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ATTENTION!!! DON'T BOOK IT!!!! ITS A THIEF!!We've been with the family (4 people) for a long weekend there. On the last day we went shopping, with 3 people one of us was staying in bed. We locked the door with the key and took the key with us ( if you lock the door from outside you still can open it from inside). When we came back the owner came out of our room screaming you were smoking inside you have to pay 500€ and he left, what isn't true .Later we realised that he took golden jewellery from the room (1 watch 1 bracelet 1 necklace 2 rings). When we called hem he started to play a game first we had to go to a koffie shop to pay the money and get the jewellery back later he said we have to leave the money in another shop to get the jewellery back. On the end our Taxi driver (who was waiting for us to bring us to the airport) said call the police so we've done it. Police said already that's not the first time that this has happened in this hotel.…
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Remek Miśkowiec, General Manager at Rembrandt Aparthotel
Responded 19 Dec 2023
Hotel note: The guest with his boyfriend was to be charged with the costs of restoring the apartment to a usable condition after loud drinking and drug parties. The damage was so severe that the hotel had to cancel the next reservation. The apartment had to be closed for the next 5 days. The guest escaped from the hotel without paying for the stay or damages. When he realized that the hotel was trying to collect fees after his escape, on the same day he sent several dozen (!) text messages with threats and blackmail. Only people with serious disorders who take advantage of impunity on the Internet are capable of such opinions and actions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After having our hotel cancelled 10 days before flying out,we managed to book the Rembrandt and wasn’t disappointed,from walking through the grand entrance into the stunning winding staircase,our room was heated ready for our arrival (minus 6 outside) nice touch 👌,the room had 2 single beds on a mezzanine floor for the kids and 2 single beds for the adults,coffee and tea making facilities and a fridge for the beers 🍺,location perfect 2 minute walk from the old town square,would definitely stay here again and highly recommend,thank you Rembrandt for making our stay a memorable one
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 3 nights with my daughter. Due to a late flight we arrived at 2 in the morning but were given a code to gain entry. The room was really fine beds comfy enough. Tea and coffee facilities Netflix a safe a fridge the bathroom was fine.Didnt see 1 member of staff whilst staying there as there wasn't any issues it's just a base for a city break. Location is spot on right near rynek glowny I've been to krakow 3 ti.es and would not hesitate to use this hotel again.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is just excellent and quality of the rooms very satisfying. However, be very careful with the owner and ALL terms of reservation, especially with requested deposits. We stayed in the hotel for two nights with a group of 13 persons. We had booked two rooms, for 6 and 8 persons separately. However, when arriving the owner couldn't offer us the rooms booked but gave us rooms for 8, 4 and 2 persons instead, which was not what was booked and not what we wanted. When leaving the hotel, the owner checked the rooms with us and blamed that there was a "bend" in one of the curtains. Due to this he charged 86€ from the pre-paid deposit (what was not mentioned in reservation terms at all). When later on I asked for clarification of the damage in the curtain and a dated receipt of the costs for buying new curtain, the owner was only able to provide a picture of a "new" curtain in a room that couldn't even be identified. I did ask for a dated receipt several times to prove that there really was a need to change the curtain, but never got a reply. The owner was very rude and disrespectful in all the communication we had with him starting with not providing us the rooms we had booked. We also lost 86€ extra money taken from the additional deposit. I am strongly advising all the visitors to carefully take pictures and videos of your rooms in the beginning and also to challnege if there was anything mentioned of requested deposit in the reservation terms.…
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Remek Miśkowiec, General Manager at Rembrandt Aparthotel
Responded 19 Dec 2023
Drogi gosciu, uprzejmie informujemy, że wszelkie znisczenia zgodnie z regulaminem pokrywa osoba rezerwująca w imieniu całej grupy. Zdajemy sobie sprawę z wypijanych dużych ilości alkoholu podczas imprez, ludzie przestają uważać na to co robią. Niestety nie stać nas aby zawsze te straty pokrywać z własnych pieniędzy. W sytuacjach zniszczeń zazwyczaj też występuje podobna rekacja gościa w postaci szantażu opiniami.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not suggested, was met with disrespect and rude reception. I booked with Hotels.com for 3 person and they tried to charge us extra. They even said cancel hotels.com and book with him! I ended up canceling and going to a much better hotel. If you don’t want complications I personally wouldn’t suggest this place
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Remek Miśkowiec, Owner at Rembrandt Aparthotel
Responded 15 Jul 2022
Dear Sir, it seems that you are travelling arround the world with another two people using a gap in one of the reservations systems and in aggressive way forcing the receptionists to accept your rules. Reservation (and the price) was made for double bed room, the extra bed (sofa bed) is always paid additionally. If in the system is not possible to make a stay for a thirt perosn it does not mean it is for free.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you so so much to Remek and his team for looking after us! Perfect hotel, really good prices and a brilliant location! You made us feel at home from the day we arrived. We will definitely be back and look forward to seeing you again!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great 5 day stay at the hotel. Hotel was just outside the main square, which was perfect for us. Staff was really nice and helpful. Room was spacious and clean. We will definitely stay there again.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall I was really impressed with this hotel. Location was perfect as literally right next to the square. The rooms were clean, had a great layout and good amenities. The staff were also helpful and friendly. On arrival we was provided with a map and advice on where things were. When checking out they were patient in us being slightly late. The building it’s in is very nice. We had two rooms of four people in each and there was plenty of space with the unique two floor style. One thing we wasn’t aware of was how we had to pay a 300 Zloty deposit each for having a large group staying, but this was no bother as you get this back as we did as long as you take good care of the rooms. So not a problem but perhaps should be mentioned on here. Overall though me and my friends would like to thank you for a great stay and would definitely recommend to anyone visiting Krakow. …
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from monikam842, Kierownik recepcji at Rembrandt Aparthotel
Responded 24 Jan 2020
Thank you HeShawCan for your review about your recect stay at Rembrandt Aparthotel. We are glad that you enjoyed it. Thank you for pointing out the thing with the deposit- we will think about mentioning it on our hotel website. Anyway ,we hope that you visit us again Best regards Rembrandt Staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
€46 - €62 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
14
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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REMBRANDT APARTHOTEL - UPDATED 2023 Hotel Reviews & Price Comparison (Krakow, Poland) - Tripadvisor
Frequently Asked Questions about Rembrandt Aparthotel
Which popular attractions are close to Rembrandt Aparthotel?
Nearby attractions include Krakow's Rynek Glowny Central Square (0.3 km), Axe Nation - Axe Throwing Club (0.4 km), and TasteVodka Kraków Vodka Tours & Tasting Experiences (0.4 km).