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Best Western Ai Cavalieri Hotel

Via Sant'Oliva 8, 90141, Palermo, Sicily Italy
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Traveller (188)
Room & Suite (125)
Dining (59)
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About

#14 of 113 hotels in Palermo
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western Ai Cavalieri Hotel is charming, classic and comfortable 4 stars hotel in Palermo strategically located in the historical and business heart of the city, few steps away from Piazza Politeama, in great position to move around one of the main shopping streets in Palermo. The 39 rooms, divided by different type to meet and exceed needs of all kind of travelers are elegantly furnished with many comforts and services to make your stay in Palermo very pleasant. Our special business rooms are perfect for people travelling for business, with many additional services! Best Western Ai Cavalieri hotel has a warm and comfortable atmosphere, is perfect solution for your business or leisure trip to Palermo. In the hotel you will find warm hospitality and many places to spend relaxing moments, like the lobby, provided with free WiFi connection, and our bar where you will enjoy good aperitif and most renewed cocktails. Our 4 spacious meeting rooms situated in charming environment,
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Children's television networks
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Italian
627Reviews25Q+A33Room tips

Reviews
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Guglielmo L wrote a review Oct 2023
Westfield NJ38 contributions37 helpful votes
I stayed at this hotel for one week in October 2023. This was my first time in Sicily and my first time in Palermo. I had a very memorable experience indeed! The rooms are very clean and comfortable. They are also very spacious! The hotel is also located in an excellent location close to the Mercato Ballaro and it's just right around the corner from Piazza Politeama. The staff were all very friendly, polite, and helpful. I would definitely stay there again and definitely recommend this hotel to anyone who is thinking of going to Palermo!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 14 Nov 2023
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated our services and the privileged position of the hotel in the historic city center. We hope you'll be our guest again during your next stay in Sicily. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ibead18 wrote a review Oct 2023
Chicago, Illinois114 contributions40 helpful votes
We arrived a day before our group and were given the worst room they had (we think). The room we got had mold with strong odor, in multiple places. The shower had clear walls and was positioned at the entrance. Breakfast was fine.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cat B wrote a review Jul 2023
Cleveland, Georgia14 contributions1 helpful vote
The hotel was booked for 2 guests. We get there, can not find parking and no air conditioner in lobby. The hotel clerk said too bad for you but we have only 1 guest on reservations. So good for me. I didn't have internet to check on my bw app so I believed him . He laughs at us and says 50 more euros per night. So we had to pay 50 more euros so we could rest. Later. We Looked at reservations. He was wrong. It did have two guests. No parking but paid for parking. They just move your car around when you have to leave the keys with the front desk. Horrible experience. Not professional and no customer service. I strongly do not recommend this hotel.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 28 Jul 2023
Dear Guest, We are truly sorry to have to read such a review. However, after talking to all the reception staff and looking at the security cameras, we are unable to trace your reservation in any way and your complaints at the reception. Given the particular situation you refer to, and considering that our hotel has never had any intention of stealing money from any customer, because we don't need it, we kindly ask you to send us all the details of your reservation, directly to the management, direzione@aicavalierihotel.it. We will be happy to help you and give you all the information you need. We hope we can help you through other communication channels. Greetings from all the staff The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Meg wrote a review Jun 2023
Baltimore, Maryland2 contributions
Very disappointed with service. Asked for a room change after the first night because my room was particularly dark and depressing. I asked early before I knew that a large influx of guests were due to arrive in the afternoon. I was told to check back. After I did, they said no because all rooms were booked. Yet while I sat in the lobby they checked in even more people, I also went on the web and could have paid for a room, so rooms were still available. When I asked why they could give others rooms but not me, all of a sudden they couldn’t understand what I was saying very conveniently - a language barrier!! The man behind the desk insisted they were full, was very dismissive of me, and was particularly unhelpful.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 28 Jul 2023
Dear Guest, We are sorry to read a bad review about your stay with us. According to your group reservation, we remember your request, and when the first afternoon you requested a room change, we explained you that we had no rooms available for that day, but that we could make the change for the next day. The next day, we informed you that you could have changed your room, but you refused, saying that the room was fine and you didn't want to rearrange your luggage to move since you were checking out the next day. We remind you that these conversations took place in the presence of the Tour Leader of your group. No misunderstandings or language barriers. For any further request, we remain at your complete disposal. Greetings from all the staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mstanco wrote a review Apr 2023
Clermont, Florida73 contributions72 helpful votes
The location is excellent. Nearby attractions, restaurants, shops and not too far from the historic district and Palermo Markets. The staff at the hotel were extremely nice checking in and answering any questions or directions needed. The room was perfect for my needs with a great view, air conditioning and a nice balcony (room 304).
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 29 Aug 2023
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated our staff and the privileged position of the hotel in the historic city center. We hope you'll be our guest again during your next stay in Sicily. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie wrote a review Jan 2023
Tampa, Florida4 contributions1 helpful vote
+1
This was my second time staying at the lovely BWAC hotel in Palermo ! The staff is top notch and the hotel so lovely !It is immaculate! The hotel felt like our home away from home . It is conveniently located so you can walk everywhere! I honestly would not stay anywhere else in Palermo. I hope to return next January.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Take a train to Cefalu after exploring Palermo.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 21 Feb 2023
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated our staff and the privileged position of the hotel in the historic city center. We hope you'll be our guest again during your next stay in Sicily. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AL-SaltyDog wrote a review Jan 2023
Bloomington, Minnesota5 contributions1 helpful vote
We booked this hotel through Delta Vacations to be close to food and attractions the week leading up to NewYears. Convenient, safe and quiet location with bus (Prestia e Comande) from/to airport 5 minute walk from hotel, near Politeama Square. Hotel was also about 6 minute walk to Teatro Massimo and close to a grocery store and wonderful restaurants. Clean, spacious, comfortable room with balcony. I would recommend including the breakfast package with your room rate. So many wonderful choices: Cereal, fruit, yogurt, eggs, hot and cold meats and cheeses, breads, toast, pastries, dessert breads, juices, American coffee and Italian Cappuccino and Espresso. Friendly staff—especially Linda!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 21 Feb 2023
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated our staff and the privileged position of the hotel in the historic city center. We hope you'll be our guest again during your next stay in Sicily. Best Regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travelfan wrote a review Dec 2022
Los Angeles, California979 contributions458 helpful votes
We had a great room that even had a sitting room attached. Nice large bathroom and very big bed.But comforter was placed under the sheet making it awkward to sleep without the comforter. There was no mirror in the room except for the bathroom, and the bathroom didn't have a vent or a window. Otherwise excellent. Good breakfast. Clean facility in a good location. Just watch out for the tiny mosquitos that come in when you open the window. As in most of Europe, no screens.
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 11 Dec 2022
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri for your stay in Palermo. We are really pleased that you appreciated the breakfast and the hotel location. We hope to see you again during your next stay in Sicily. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark wrote a review Nov 2022
3 contributions
i would just like to say that the hotel was kept very clean and in a great location as for the staff they couldn't bé more warm and very welcoming plus helpful with tours and especially great restaurants. i would highly recommend this hotel.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 24 Nov 2022
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri for your stay in Palermo. We are really pleased that you appreciated our staff and the privileged location in the historic city center. We hope to see you again during your next stay in Sicily. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike Y wrote a review Nov 2022
Orange, United States7 contributions1 helpful vote
The hotel is clean, the rooms are a good size, the breakfast was appreciated, and the staff were nice. We walked to several amazing historical sites throughout the city. The blend of cultural architecture is awesome making this stay an enjoyable experience.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Interlude Management, Agenzia/Consulente at Best Western Ai Cavalieri Hotel
Responded 10 Nov 2022
Dear Guest, thank you for the review and for choosing Best Western Ai Cavalieri for your stay in Palermo. We are really pleased that you appreciated our staff and the privileged location in the historic city center. We hope to see you again during your next stay in Sicily. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€96 - €150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western ai cavalieri hotel palermo, best western hotel palermo, best western palermo, palermo best western
LOCATION
ItalySicilyProvince of PalermoPalermoPoliteama
NUMBER OF ROOMS
39
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN AI CAVALIERI HOTEL - UPDATED 2023 Reviews & Price Comparison (Palermo, Italy) - Tripadvisor

Frequently Asked Questions about Best Western Ai Cavalieri Hotel
Which popular attractions are close to Best Western Ai Cavalieri Hotel?
Nearby attractions include Nobile e Monumentale Chiesa dell'Immacolata Concezione al Capo (0.4 km), Museo Falcone - Borsellino (0.4 km), and Quattro Canti (0.4 km).
What are some of the property amenities at Best Western Ai Cavalieri Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Ai Cavalieri Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Ai Cavalieri Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Ai Cavalieri Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Ai Cavalieri Hotel?
Conveniently located restaurants include Isgrò, Osteria Mercede, and Trattoria Carpaccio.
Are any cleaning services offered at Best Western Ai Cavalieri Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Ai Cavalieri Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Ai Cavalieri Hotel?
The staff speaks multiple languages, including English, French, and Italian.
Are there any historical sites close to Best Western Ai Cavalieri Hotel?
Many travellers enjoy visiting Palazzo Drago Airoldi di Santa Colomba (1.0 km), Oratorio di Santa Cita (0.9 km), and Palazzo Steri - Chiaromonte - Carcere dei penitenziati (1.5 km).
Is Best Western Ai Cavalieri Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.