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The Z Hotel Victoria

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Traveller (442)
Room & Suite (168)
Dining (67)

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About

#449 of 1,170 hotels in London
Location
Cleanliness
Service
Value
At Z Victoria, we have designed a new class of hotel accommodation for guests looking for a 1-2 night stay in central London location - we call it compact luxury. Our room sizes start at 11m2 for a Double and increase to 14m2 for a Queen room. All rooms include the finest hand crafted beds, the latest Generation Samsung 40-inch LED Flat-screen TVs, en-suite shower rooms and complimentary Wi-Fi.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Coffee shop
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Non-smoking hotel
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Spanish, Romanian

Location

5 Lower Belgrave Street, London SW1W 0NR England
The Z Hotel Victoria
2,091Reviews69Q+A100Room tips

Reviews
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IreneAdler wrote a review 5 Mar
London, United Kingdom13 contributions2 helpful votes
Room was dirty and cold. Some actual safety hazards (broken shower cabin with sharp glass shards and scalding hot tap water). Important papers “disappeared” from my room. Staff were very friendly when I filed a complaint, but the I never heard from them again. Thus I later repeated my complaint via email, but again the was no reaction at all.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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uksa wrote a review Jan 2024
London, UK69 contributions65 helpful votes
This hotel definitely has good points: the location is great, reception staff are friendly and give a warm welcome, housekeeping is thorough, decent tea/coffee tray - which was replenished. Which all might be fine, if not great, for those not fussy about a comfortable bed and getting a good night's rest. I stayed for 3 nights on business and found it really difficult to get to sleep on the incredibly hard mattress. And I have deducted a star for the fire-escape plan on the back of the door being upside down - the text was the right way up, but the plan was upside down, showing the corridor behind the room instead of in front, which was disorientating and borderline irresponsible. My room was on the 3rd floor and although not near the lift, I was disturbed by sound and vibration from the lifts throughout the night. The backless stool provided does not allow for comfortable working at the desk.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 1 Feb 2024
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive comments about the great location, friendly reception staff, thorough housekeeping, and the well-stocked tea/coffee tray. We are delighted that you found these aspects to be fine, if not great. However, we sincerely apologize for the inconvenience you experienced with the mattress and the disturbance caused by the sound and vibration from the lifts during the night. We understand how essential a comfortable bed and a peaceful night's sleep are, especially for business travelers. Your concerns will be shared with our management team, and we will make every effort to address these issues promptly to enhance the overall sleep experience for our guests. We also appreciate your observation about the fire-escape plan being upside down. This is indeed a serious matter, and we are investigating the matter thoroughly to rectify this oversight. Your safety is our top priority, and we assure you that corrective measures will be taken to ensure the accuracy of all safety information in the rooms. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a more comfortable and enjoyable stay. Warm regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wil wrote a review Jan 2024
Paris, France1 contribution
Very well located, close to Victoria station which leads to any sightseeing pretty quickly ! The hotel itself is modern and the rooms are very cozy. The bed is very comfortable and the staff is very kind and welcoming ! You should definitely book it for your next trip to London if you need something affordable and close to the city center 10/10
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 16 Jan 2024
Dear Guest, Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our location convenient and that our modern facilities and cozy rooms met your expectations. We take great pride in providing a comfortable stay for our guests, and it's heartening to know that you found the bed to be very comfortable. Our team strives to offer warm and welcoming hospitality, and we are delighted that you appreciated their kindness. Your recommendation means a lot to us, and we are glad to have contributed to making your trip to London enjoyable. We look forward to welcoming you back on your next visit, and please feel free to reach out if there's anything specific you'd like us to arrange for your stay. Safe travels, and thank you once again for choosing our hotel! Warm regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pihla wrote a review Jan 2024
4 contributions
Great for a couple travelling who only spend a small amount of time at the hotel room. We were very satisfied with our three night stay. The biggest plus was definitely the location - a tube station right next to the hotel, as well as a coach and a train station and a 10-minute walk from Buckingham Palace. The room was quite small, with a bed and a toilet-shower area all in one space, but it worked out quite nicely and was just enough for us. The toilet area was well separated from the rest of the area. The room also came with complimentary coffee/cocoa/tea. There was also breakfast served for an additional fee. The staff was very friendly.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 8 Jan 2024
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be great value for your money and that you were satisfied with your three-night stay. We're delighted that our central location, with the convenience of a nearby tube station, coach and train station, and a short walk to Buckingham Palace, contributed to the overall positive experience of your stay. We understand the importance of a well-connected location for our guests, and we're glad it met your expectations. We appreciate your understanding regarding the size of the room. Our team strives to make the most of the space available, ensuring a comfortable and functional environment. It's wonderful to hear that the design of the room, with a well-separated toilet-shower area, worked out nicely for you. Should your travels bring you back to London, we would be honored to welcome you again. Thank you for choosing our hotel, and we look forward to the opportunity of hosting you in the future. Best Regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicole V wrote a review Dec 2023
1 contribution1 helpful vote
Great trip and stay at this hotel! Their complimentary wine and cheese nights were delicious and fun. Larisa and Victtoria at the front desk were wonderful our entire stay!! Very clean hotel and overall a great experience
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 27 Dec 2023
Dear Guest Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had a great trip and stay with us. It's wonderful to know that you enjoyed our complimentary wine and cheese nights. We strive to provide delightful experiences for our guests, and we're delighted to learn that these events added to the enjoyment of your stay. We are also pleased to hear your kind words about Larisa and Vittoria at the front desk. Our team takes great pride in providing excellent customer service, and it's heartening to know that their efforts contributed to making your stay wonderful. Maintaining a clean and welcoming environment is a top priority for us, and we're glad to hear that our efforts in this regard were evident throughout your visit. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you loved or any suggestions you may have, feel free to share—we always value the input of our guests. Safe travels, and thank you again for choosing our hotel! Best regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BrizyPedant wrote a review Dec 2023
Brackley, United Kingdom250 contributions134 helpful votes
I must admit I wasn't looking forward to my stay at The Z Hotel, having read some of the less than positive reviews. I wasn't overly enamoured when I arrived late at night either, the people drinking outside the next door pub looked proper rough. On arrival though the check in staff were polite, professional, attentive and welcoming. The public areas do need some TLC, the carpets especially looked very tired. The room was initially a bit of a shock, with the bed pinned in on three sides and the overall size of the room unbelievably small. I did get a reasonable nights sleep though, with minimal noise from the street below (I had a street facing room with a window and back out blinds). You can hear the tube rumble below the hotel but I have to say for some odd reason I found that quite comforting and it didn't disturb me much at all. The shower was good although tough to contain the water inside the shower, meaning I had to use all of the towels to clean up a major flood. I went back the following week for a third night's stay and I'd like to think that by design the staff put me in the exact same room (312) which if it was the case is a nice touch and normally the kind of thing an upscale hotel would do. Overall, I'm guessing you'd only stay here if you absolutely needed to be in this exact location (which I did) but that said I would recommend the place.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 11 Dec 2023
Dear Brizy Pedant Thank you for taking the time to share your thoughts on your recent stay at The Z Hotel. We appreciate your candid feedback and are pleased to hear that your initial concerns were eased by the courteous and welcoming demeanor of our check-in staff. Your comments about the public areas, particularly the tired-looking carpets, have been duly noted. We are committed to enhancing our guests' experience, and your observations will contribute to our ongoing efforts to improve the overall ambiance of the hotel. We are glad to learn that you enjoyed a reasonable night's sleep despite the initial surprise of the room size. Your understanding of the urban soundscape, including the distant tube rumble, is appreciated. It's heartening to know that these nuances added a unique touch to your stay. We apologize for the inconvenience you faced with the shower, and we will investigate this matter to ensure it is promptly addressed. Your suggestion about the thoughtful room assignment for your return visit is duly acknowledged – we strive to make our guests feel appreciated. Your feedback is invaluable to us, and we hope that, despite the initial apprehensions, you might consider staying with us again. We are committed to continually improving and providing a more seamless and enjoyable experience for our guests. Thank you once again for your review, and we look forward to the opportunity of welcoming you back to The Z Hotel. Warm regards, Jakub Bak Hotel Operations Manager Z Hotel Victoria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IrelandSean wrote a review Nov 2023
County Dublin, Ireland239 contributions147 helpful votes
The location was excellent; near Victoria Station, easy access underground network and to the Museum's. Breakfast was a little dear but what was on offer was good. Staff were very helpful and friendly. The bedlinen and towels were all in good condition. The room was fine for a short stay. It had tea/coffey making facilities and complementary water. Two negatives: The most impactful was the size of the bedroom. It was very small and the bed itself was tight against on wall. The person on the inside had to "climb across" partner to get out of the bed. The second was the cloth hanger (or multi-hook). It was inadequate for any longterm stay.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Look for the biggest room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 4 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location convenient, with its proximity to Victoria Station, easy access to the underground network, and to the museums. We appreciate your positive comments on the helpful and friendly nature of our staff, as well as the good condition of our bedlinen and towels. We're glad to know that you enjoyed the breakfast, even though you found it a bit pricey. Your input is valuable, and we will certainly take it into consideration as we continually assess and adjust our offerings. We apologize for any inconvenience caused by the size of the bedroom. We understand the importance of a comfortable and spacious room, and we regret that this aspect fell short of your expectations. Your feedback regarding the cloth hanger/multi-hook is also noted, we are in process of adding more hooks to all our bedrooms. We appreciate your constructive criticism as it helps us identify areas for improvement. Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future, providing you with an enhanced experience. Thank you again for choosing to stay with us. Warm regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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♾️ wrote a review Nov 2023
Canada14 contributions5 helpful votes
Perfect hotel if youre planning to go around the city using public transpo as it is nearby train and bus station but be aware that all the rooms are small that can only accomodate one person.. dont even have enough space to put my big luggage and backpack otherwise everything is clean and friendly staff.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 13 Nov 2023
Dear Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive comments about our convenient location near public transportation, cleanliness, and friendly staff. We understand that the size of our rooms, especially when traveling with larger luggage, may have posed a challenge for you. We sincerely apologize for any inconvenience this may have caused. Guest feedback is invaluable to us, and we will certainly take your comments into consideration as we strive to enhance our offerings. If your travel plans bring you back to the area, we would be more than happy to discuss room options that may better suit your needs. Our goal is to ensure that each guest has a comfortable and enjoyable stay with us. Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future Best regards, Jakub Bak Hotel Operations Manager Z Hotel Victoria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shahid A wrote a review Nov 2023
1 contribution
Mohammed and Larissa were very accommodating and helpful, though the stay was short, I’m confident I know where I’d like to stay if I’m in London for longer. 10/10 for service and the hotel itself was well presented, managed and super tidy!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 13 Nov 2023
Dear Guest Thank you so much for taking the time to share your experience with us. We are delighted to hear that Mohammed and Larissa made your stay enjoyable, and we appreciate your kind words about our service. It's wonderful to know that you found the hotel well presented, well-managed, and super tidy. We strive to provide a comfortable and welcoming environment for our guests, and we're thrilled to learn that you would choose to stay with us again for a longer visit to London. Your positive feedback means a lot to us, and we look forward to the opportunity to host you again in the future. If there is anything specific you would like to share or if you have any suggestions for improvement, please feel free to let us know. We value your feedback as it helps us enhance the overall guest experience. Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another memorable stay. Best regards, Jakub Bak Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Graham S wrote a review Nov 2023
Ballasalla, United Kingdom54 contributions61 helpful votes
Disappointed, stayed here a few years ago and it has gone right down , the rooms are shabby and worn out , really needs a reality check as it’s expensive , good location and the staff very helpful and friendly but the rooms are now very poor ! Wouldn’t stay again
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jakub Bak, General Manager at The Z Hotel Victoria
Responded 7 Nov 2023
Dear 205grahams, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us improve our services. We are truly sorry to hear that your recent experience did not meet your expectations. We understand your concerns about the condition of the rooms, and we want to assure you that we are actively addressing this issue. We are currently in the process of refurbishing both our rooms and public areas to provide our guests with a more comfortable and enjoyable stay. Your comments about our good location and friendly staff are greatly appreciated, and we are committed to ensuring that your next visit will be a much more pleasant one. We value your feedback and hope you will consider giving us another chance to provide you with an enhanced experience in the near future. Please do not hesitate to reach out to our management team if you have any specific concerns or if there is anything we can do to make your next stay more enjoyable. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back. Thank you for choosing our hotel, and we hope to have the privilege of hosting you again. Sincerely, Jakub Bak Hotel Operations Manager The Z Hotel Victoria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€118 - €199 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonBelgravia
NUMBER OF ROOMS
106
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about The Z Hotel Victoria
Which popular attractions are close to The Z Hotel Victoria?
Nearby attractions include Royal Mews (0.4 km), Victoria Palace Theatre (0.3 km), and Flight Club Victoria (0.3 km).
What are some of the property amenities at The Z Hotel Victoria?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at The Z Hotel Victoria?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
What are some restaurants close to The Z Hotel Victoria?
Conveniently located restaurants include Le Signore, The English Rose Cafe, and The Curry Room.
Which languages are spoken by the staff at The Z Hotel Victoria?
The staff speaks multiple languages, including English, Spanish, and Romanian.
Are there any historical sites close to The Z Hotel Victoria?
Many travellers enjoy visiting Houses of Parliament (1.5 km), Tower of London (5.0 km), and Churchill War Rooms (1.4 km).
Is The Z Hotel Victoria accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.